Annual Report of the Hamilton Street Railway and Canada Coach Lines

1988
ANNUAL REPORT

HAMILTON STREET RAILWAY
CANADA COACH LINES

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HSR Statement of Revenues & Expenses
HSR Balance Sheet
CCL Statement of Revenues & Expenses
CCL Balance Sheet

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COMMISSIONER'S MESSAGE

It gives me great pleasure to pres-
ent the 1988 annual report of the

Hamilton Street Railway Company.

Providing safe, reliable, and eco-
nomical public transportation is a
constant challenge. Yet, in 1988,
the HSK continued to do just that;
providing millions of transit trips
throughout the Hamilton-Wen-
tworth region.

1988 may not have been a year of
outstanding achievements at the
HSR, however, it was a year in
which we continued to make
significant improvements to our
routes and services.

Heinz O. Schweinbenz
Commissioner
of Transportation

The Hamilton Street Railway Company has grown
alongside the Region of Hamilton-Wentworth

Internally, we made steady prog-
ress in the improvement of work-
ing conditions for our more than
800 employees. HSR's Project
Transvision acted as the catalyst for
improved employee-management
relationships.

The HSR has a proud and promi-
nent place in Hamilton's rich
heritage. Today it is a vital part of
Hamilton's infrastructure. It is a
part of the cultural life; filling
theatres, galleries and concert halls.
It is a part of the recreational life;
filling parks and stadiums. And, it is
a part of the commercial life; filling
factories, offices, and schools.

The Region of Hamilton-
Wentworth and the Hamilton
Street Railway Company have
grown and prospered together
over the years; we intend to nur-
ture that relationship today, tomor-
row, and into the 21st century.

The Regional
Municipality of

Hamilton-Wentworth

1988 Transportation
Services Committee

Robert Wade

Chairman

Pat Valeriano
Vice-Chairman

Members

Dominic Agostino
David Christopherson
John Gallagher

Brian Hinkley

Henry Merling

Tom Murray

Don Ross

William L. Sears
(Member Ex-Officio)

William L. Sears

Hamilton-Wentworth Chairman

Robert Wade

Chairman, Transportation

Services Committee

HSR/CCL Directors

Roy W. Duncan

Director, Maintenance

Joseph P. Fardell

Manager, Canada Coach Lines

Heinz O. Schweinbenz
Commissioner of Transportation

Eric L. Pilon

Director, Administration

William H. H. Smith

Director, Operations

HSR/CCL Management

Richard C. Chesal
District Chief Inspector

Susan L. Harason
Manager, Safety Service

Larry J. Howarth

Maintenance Superintendent
Plant and Projects

John D. Howcroft

Manager, Purchasing

Donald F. Jervis

Manager, Materials

Peter R. MacNeil

Manager, Information Systems

Vincent C. Mauceri
Manager
Marketing & Customer Services

M. L. (Peggy) Mellor

Manager, Human Resources

Gary J. Peters
Chief Dispatcher

T. Raj Sehgal
Maintenance Superintendent
Fleet

Stanley Thompson
Chief Inspector

Paul E. White
Office Manager

THE YEAR IN REVIEW

In 1988 more than 27 million passen-
gers in the Hamilton-Wentworth
region were safely delivered to their
destinations - thanks to the HSR. Im-
provements to services, routes, and
equipment also kept the HSR team
busy throughout the year. Although
many of these improvements were
simply fine-tuning, the cumulative
results were considerable.

In the area of routes and schedules,
following an extensive operational
review, two new Ancaster services

context of 1988's extremely hot tem-
peratures. Studies indicated that a mild
winter followed by an unusually hot,
humid summer contributed signifi-
cantly to ridership decline. In light of
the decline, we have firmly committed
ourselves to rebuilding ridership by
offering the most comfortable, de-
pendable, and affordable service
possible.

Helping us deliver this service is a
dedicated team of highly-skilled men
and women who believe in the HSR

In our continuing efforts to improve passenger comfort we in-
stalled many new shelters, landing pads, and reflective bus stop

markers

were implemented. A major review of
all west mountain services was also
completed, resulting in improved and
expanded routes and schedules.

These activities were among many
st resulted in another year of reliable
sit for residents of the Ham-
1 region. We experi-
ine in ridership
lich caused us some concern. How-
ever, the decline must be viewed in the

VA

and who work extremely hard to see
that we fulfill our obligations to our
customers. It is through their efforts
that the HSR continues to provide the
high level of service that keeps our
customers coming back day after day.

In the world of public transit, where
the rider always comes first, it's some-
times easy to overlook the needs and
wants of our employees. In 1988,
thanks to Project Transvision, the

HSR made great inroads in the growth
and development of employee-man-
agement relationships.

We know how vital our employees are
to the continued success of the HSR,
however, it can often be difficult to
express this knowledge. This is where
Project Transvision comes in. The
Transvision team is developing strate-
gies and programs to improve working
conditions, encourage management-
employee communications, and
recognize employee excellence. In
short, Transvision is helping us be-
come more employee-oriented.
Employees, now more than ever, have
greater input into the way the HSR
operates.

TEAM Day

Our first annual TEAM (Transit Em-
ployees Achievement and Merit) Day
was held in June. This highly success-
ful day brought employees and their
families together in a friendly informal
atmosphere. Awards were presented
in various categories and the event
provided an excellent opportunity for
management to thank all employees
for their contributions to the contin-
ued success of the HSR.

Retirements

HSR said farewell to some special
people in 1988. Our retirees are very
important to us and we were delighted
to have two distinct opportunities to
thank them. In May, more than 190
old friends and co-workers were
reunited at the Annual Retirees
Reunion Luncheon. Then, in Septem-
ber, fifteen retirees with a combined
service record of more than 340 years
were honoured for their many years of
service and dedication to the com-

pany.

Technological
Developments

Our innovative use of new technology
at the HSR keeps us on top of all
aspects of day-to-day operations. At
the end of each business day we can
obtain a picture perfect image of how
many people rode the bus that day,
which method of payment was most
popular, which time of day was
busiest, which route carried the most
passengers; in fact just about anything
we would ever want to know about
ridership patterns. This information is
vital to us as we constantly strive to
maintain and improve our services.

In November, HSR hosted the CUTA
(Canadian Urban Transit Association)
National Fall Meeting and Trade Show
at the Sheraton Hotel and Hamilton
Convention Centre. This exciting
show was attended by over 400
delegates and, through a special
Technology Fair organized by HSR
staff, provided an excellent forum for
us to demonstrate our proficiency in
the field of new technology.

Among the various pieces of equip-
ment demonstrated at the Fair was
AVLC (Automatic Vehicle Location &
Control), APC (Automatic Passenger
Counting), Bus Check (Automatic
Telephone Information System), and

THE YEAR IN REVIEW

our electronic farebox, Fare Fred (Fare
Reading Device). Our display was
staffed by HSR employees who were
eager to present our technological
achievements to the rest of the transit
world

Safety achievements and HSR

service awards were presented
at the HSR's first annual TEAM
Day in June

Construction was started on
the Wentworth Street Trans-
portation Centrein early 1988

Wentworth Street
Transportation Centre

Construction began on the new
Wentworth Street Transportation
Centre in early 1988. It is located at
330 Wentworth Street North and will
replace our existing 62-year-old
garage. The new building will house all
our administrative offices in one
convenient location. The garage will
provide storage for 260 buses and the
new maintenance area will provide an
up-to-date facility for our team of
skilled mechanics to undertake repair
and maintenance work on diesel,
trolley, and natural gas buses.

The following pages outline the
activities and achievements of the
HSR during 1988. It was a year that
saw continued improvement in our
services and also a year in which the
groundwork was laid for future growth
and development of the Hamilton
Street Railway Company.

OPERATIONS

To our riders, the bus operator IS the
HSR. It stands to reason, therefore,
that the operator is one of our most
important assets. We were pleased to
welcome 37 new operators in 1988,
bringing our team total to 485.

Achieving Excellence

The bus operator is our front-line am-
bassador; an individual with excellent
driving, interpersonal, and public
relations skills. We offer on-going
assistance to our operators to help
them excel in these areas.

Public relations skills and the impor-
tance of good customer service are
emphasized in the newly-established
Ambassador program. Senior and
middle management participated in
the training program in 1988 and our
operators will begin their training in
early 1989.

All new operators enter an intensive
23-day training program which in-
cludes in-class instruction and on-the-
road training. Our more experienced
operators also participate in refresher
defensive-driving training courses at
regular intervals.

New Training Initiative

Our training department developed an
exciting new program for employees
who are pursuing a supervisory career
in the operations field. We are very
proud of Introduction to Transit
Supervision, which we believe is the
first program of its kind in North
America. Twelve employees success-
fully completed the program in 1988.

Roadeo award win-
iers, from left to right: Paul Tem-
pleton, Abe Veenstra, Bob Cow-
man, Mario Giannini

A new computerized sign-up board
enters operator's run information
directly into our computer system. As
a result, reports for purposes such as
dispatch, route planning, and payroll
can be instantly generated.

Team Work

The ever-popular Bus Roadeo was
held in May giving our operators the
opportunity to display their first-class
driving skills. First, second, and third
place went to Mario Giannini, Bob
Cowman, and Abe Veenstra respec-
tively. The award for most improved
driver went to Paul Templeton. Mario
went on to represent us at the Na-
tional Roadeo championship in
Halifax, Nova Scotia where he took a
very impressive 5th place.

Graduates of HSR's Introduction
to Transit Supervision program

Fond Farewells

In 1988 HSR said farewell to three
outstanding employees. Mr. W.H.H.
(Bill) Smith, Director of Operations,
retired after 40 years with the com-
pany, Chief Inspector Stan Thompson
after 37 years, and Union President
Bob Jaggard after 36 years.

Our first annual Team Day was held in
June. Safety achievement and HSR
service awards were presented and the
day provided a wonderful opportunity
for employees from all areas of the
company to meet and get to know
each other in a relaxed and friendly
atmosphere.

All three gentlemen played a vital role
in the successful development of the
HSR. Through hard work and dedica-
tion they built a solid foundation for

future HSR growth. A special thank you goes out to our

operators for performing magnificently
during the summer road construction
on Barton Street. A combination of
hot, humid weather and major traffic
congestion really tested their patience
and their driving skills, however, they
came through with flying colours.

New Technology

The use of new technology continued
to make life easier for our operators.

As an environment-conscious com-
pany, we are proud to say that the 15
new MCI Classic buses added to our
fleet in 1988 exceeded the latest
federal pollution standards.

Three GMC articulated buses were
also added to our fleet bringing the
total to 15. With seating for 60 anda
total carrying capacity of more than
100 these buses are perfect for busier
routes such as the popular Bee Line
Express.

Our continuing success with CNG
(compressed natural gas) buses
prompted Ontario Bus Industries of
Mississauga, Ontario to move into the
production of these vehicles.

The Ontario Ministry of Transporta-
tion is currently sponsoring a program
for the production of 50 CNG buses
by OBI. HSR will receive 10, Missis-
sauga Transit will receive 10, and
Toronto Transit Commission will
receive 25.

Natural gas is proving to be environ-
mentally safe and energy efficient. Our
drivers also report a significant in-
crease in driving power and perform-
ance.

Maintaining the Fleet

In 1988 our fleet covered more than
9,000,000 miles, working out to an
average of 30,000 miles per bus. The
task of keeping this busy fleet in tip-
top shape belongs to our talented
team of more than 100 maintenance
and repair professionals. This group of
mechanics, painters, electricians, body
repair experts, and cleaners take care
of everything from daily cleaning and
fueling to minor and major repairs and
overhauls, as well as a full range of
preventive maintenance inspections.

HSR emplovees at work in the
MRTC maintenance garage

Improvements and Upgrades

To improve operator and passenger
comfort we installed air-assisted power
steering on 30 buses and replaced all
drivers seat belts with a retractable
comfort-lock style.

Plans were also put in place for the
installation of drivers coat hooks and
windshield fans as well as the reloca-
tion of transfer boxes. We continued
to experiment with different styles of
mirrors to find one which would best
suit our drivers’ needs.

Many of these changes were the result
of employee suggestions. We investi-
gate every suggestion submitted by our
staff - after all they do know the buses
inside out. The suggestions are recog-
nized by the Regional Municipality of
Hamilton-Wentworth through their
Employee Suggestion Plan. In 1988
sixteen HSR employees received cash
awards for suggestions that resulted in
substantial savings to the company.

MAINTENANCE

Our distinctive blue and yellow
stripes and HSR shield are ap-
plied to all new fleet additions.
An on-going program ensures that
older buses receive the same treat-
ment when they are sent to the
body shop for repairs

Barton Trolleys

Major road construction on Barton
Street forced the shut down of trolley
lines on this route and resulted in half
of our trolley bus fleet remaining
parked in the MRTC garage for
several months. Our line crew took
advantage of this situation by replac-
ing more than 17 miles of overhead
trolley wires.

Employee Training

The WHMIS (Workplace Hazardous
Materials Information System) pro-
gram was introduced to our mainte-
nance and stores personnel in 1988.
More than 250 employees participated
in the comprehensive sessions which
covered all aspects of working with
hazardous materials.

Maintenance employees also took part
in a refresher program that provided
an update on the increasingly compli-
cated electrical systems on new buses.

ADMINISTRATION

Technology Updates

HSR's Information Systems Section
played a vital role in the implementa-
tion of new technology throughout the
company in 1988.

Systems took delivery of a new
VAX8350 computer which replaced
the two old 750's. The new VAX
offers a greatly improved response
time and was welcomed by operators
and users alike.

Bus Check, our automated telephone
information service, was extended into
Stoney Creek and Ancaster as well as
on the Burlington, Bee Line, and King
routes. The popular 24-hour-a-day
service provides callers with instant in-

formation on the arrival time of their June 6 saw the opening of our new downtown ticket office. Located
next bus. With an average of 3,000 at 2 Catharine Street North, the office provides convenient one-stop
calls coming in each day we know this shopping for our customers. Schedules and route maps are available,
service is appreciated by our riders; as are CCL tour brochures. Tickets, passes and photo ID cards may
system-wide implementation is be purchased, and the office also houses our lost and found depart-
planned for 1989. ment.

Major progress was also made in the
implementation of AVLC (Automatic
Vehicle Location and Control.) This
unique system provides two-way radio
communication between the bus
operator and control centre as well as
providing control with detailed irifor-
mation on bus activity and location.
An important feature of AVLC is the
silent alarm which is vital to the
provision of a safe and secure environ-
ment for operator and passenger
alike. AVLC was installed in 240
buses in 1988.

Fare's Fair

A new magnetic pass for students was
succesfully introduced in the fall, mark-
ing a new phase in the development
and integration of our electronic
farebox - known throughout the
region as Fare Fred.

Another important fare structure
initiative was the development of a
new reduced fare program for seniors.
Following a major study on the rider-
ship patterns of Hamilton-Wentworth
region seniors, a decrementing mag-
netic pass was developed and will be
introduced in early 1989.

With constant communication
between operator and central
control, AVLC ensures our
buses remain safe and secure

Successful Negotiations

Successful negotiations were com-
pleted with both locals of the Amalga-
mated Transit Union resulting in a
new three-year contract. Locals 107
and 1585 now have one of the few
pension plans with indexing that
allows for inflationary increases.

We held several seminars during the
year to familiarize employees with the
HSR pension plan. Geared towards
explaining the plan and the new
pension legislation, employees also
received advice on preparing them-
selves for retirement.

Honouring our Retirees

Honouring our retirees is one of the
most important parts of HSR's em-
ployee recognition program. Our
retirees are the people who helped to
build this company and they remain an
integral part of the HSR team.

A retirees dinner and dance was held
in September. Fifteen retirees, with a
combined service record of more than
340 years, were honoured for their
service and dedication. In May, more
than 190 old friends and co-workers
were reunited at the Annual Retirees
Reunion Luncheon.

The retirees dinner and dance and the reunion luncheon
brought together many old friends and co-workers and gave us
the opportunity to honour some very special people

ADMINISTRATION

Safety Service & Adjusters

Owned and operated by the HSR,
Safety Service & Adjusters Ltd. is a
licenced insurance adjuster responsible

for investigating all claims made
against the HSR/CCL.

SSA received 1,422 claim reports in
1988, an increase over the 1,369
received in 1987. Action was taken on
512 of those claims, down from 556
the year before.

As in previous years, the majority of
claims were in the area of passenger
injury. However, a significant increase
in claims related to vandalism of HSR
property.

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Thanks.....

A big thank you goes out to the following HSR/CCL employees who retired during 1988:

Andrew Joseph Asselin
John Joseph Baker
Russell William Beckerson
Joseph John Benson
Edgar Bodden
William Edward Conley
Walter Czajkowsky

Arthur John Daniels
Charles Dillon
Charles Michael Doucett
Eric Maurice Ellis
Michael Patrick Furlong
Leslie Rudolph Galambos
Maxwell Bernard Imrie
Robert Allen Jaggard

Herman Lanari
Sterling Reid Lintott
William Herbert H. Smith
Stanley Thompson
Robert Wilde Thornes
James Gordon Woods
Feliks Zinc

MARKETING & CUSTOMER SERVICES

A number of major route improve-
ments were implemented in 1988, not
least of which was the sweeping
changes on West Hamilton Mountain.
The Upper James, Upper Paradise,
Upper Wentworth/Wellington, Fen-
nell, Garth, College, and Limeridge
routes were realigned after extensive
passenger surveys and consultations
with the public. The improved routings
were implemented to better meet the
present needs of residents while taking
future area growth into consideration.

New and Improved Services

Along with a number of minor route
and service changes, the following
improvements were made:

-Two new Ancaster services were
implemented;

-All Barton trips were extended to the
Bell Manor loop;

-An earlier summer start-up and later
finish date was implemented on the
Confederation Park and Rock Garden
services.

An invaluable aid in route and service
planning is the APC (Automatic Pas-
senger Counting) system which was
installed on 30 buses. This unique
piece of equipment provides us with
detailed information on ridership
activity on specified routes.

10

Stops and Shelters

This was a particularly busy area in
1988. Close to 50 new shelters and
150 concrete landing pads were in-
stalled throughout the region. Provid-
ing safe comfortable waiting areas for
our riders is a top priority at the HSR.

New reflective bus stop markers, dis-
playing Bus Check telephone num-
bers, were installed at more than 200
locations. The highly visible markers
have met with approval from both
operators and riders.

In 1988 we received 96 bus stop and
shelter relocation requests. Every
request is investigated to ensure that
the proposed relocation would not
result in poor visibility, unsafe condi-
tions or inconvenience to riders and
operators.

Informing our Riders

Getting information out to the riders is
vital to the success of any transit
company; our marketing and customer
services department was very busy
doing just that in 1988.

General information was provided to
more than 450,000 callers; we distrib-
uted over 60,000 route maps and
schedules; followed-up on more than
1,000 service requests, complaints,
and compliments; published 4 issues
of our rider newsletter Bus News; and
advertised special routes and services
in the local media.

We took our information booth out to
Women's World, Hamilton Auto
Show, and Maturity Now and Beyond,
as well as to a number of community
information sessions. Our employees
also led 43 groups on educational
tours of HSR facilities.

Buskin, HSR's friendly furry mas-
cot, visits local elementary schools
as part of our School Transit
Awareness Program

Excellence in Marketing

HSR won three awards for excellence
in transit marketing in 1988. Pre-
sented by CUTA (Canadian Urban
Transit Association) we received the
Omnibus awards for our route and
shelter map, for the coordination of
our Ist annual Team Day, and for our
Bus Check promotion campaign.

We also undertook several marketing
research studies during 1988. The
area of market research is a vital one,
it is only through a thorough under-
standing of our riders; and non-riders,
that we can develop programs and
services that will best meet their needs.

Serving the Community

In keeping with tradition, we teamed
up with theTiger-Cats to provide the
popular free bus service to Ti-Cats
games. Other special services included
a user-pay Air Show shuttle and a free
Airport Open House shuttle. Our
Special Events bus continued to play a
big part in community events such as
the Santa Claus Parade.

The HSR celebrated the festive season
with The Christmas Bus; passengers
rode free when the specially-decorated
bus appeared on their route. The
annual Amstel Brewery "Ride Free"
service was in operation on New
Year's Eve, encouraging the public to
make the HSR their designated driver.

We continued to provide free on-
board advertising space to non-profit
organizations. More than 40 groups
took advantage of this service in
1988.

The HSR School Transit Awareness
Program, designed to expose Grade 3
and 4 students to the world of public
transit, was developed in 1988. A
comprehensive teacher's guide is
supplemented by a group tour of HSR
facilities and a classroom visit by
Buskin, the HSR mascot.

Operating within the Golden Horse-
shoe area of Southern Ontario,
Canada Coach Lines (CCL) specializes
in scheduled intercity service, charter
service, tours, sightseeing, and parcel
express service.

Intercity Service

CCL's network of eight routes extends
from the Hamilton-Wentworth region
north to Guelph, west to Kitchener
and Brantford, east to Burlington, and
down into the Niagara Peninsula as far
as Buffalo, New York. In 1988, ap-
proximately 500,000 passengers took
advantage of CCL's comprehensive
routes and, as a result, 83% of operat-
ing costs was covered through farebox
revenues. A fare increase in April
helped to offset increasing costs in
insurance premiums, maintenance,
and diesel fuel.

New Demonstration Program

Nine new vehicles were purchased in
1988, six of which will be used ina
demonstration program for disabled
passengers. This unique program will
see elevator lift-equipped coaches op-
erating on CCL's high density routes.
MCI model 102AW3 coaches permit
safe and dignified boarding and

CANADA COACH LINES

alighting of wheelchair-bound passen-
gers. With funding assistance from
Transport Canada, the three-year
demonstration program, the first of its
kind in North America, will begin op-
erating in mid-1989.

Sightseeing Developments

As the convention market in Hamil-
ton-Wentworth has experienced
tremendous growth in recent years, so
too has CCL's involvement. To sup-
port the high level of activity in this
area CCL has developed an excellent
collection of sightseeing packages.

CCL is now well established in the
market as a ‘receptive operator’
offering complete tourist packages to
international airlines and tour opera-
tors. In 1988, in less than six months,
CCL attracted over 5,000 overseas
passengers. This number is expected
to triple in 1989.

Charter and Tour Packages

Four new destinations were added to
CCL's charters and tours, bringing the
total to 35. These comprehensive
packages include accommodation,
sightseeing, and transportation and
are now firmly established as profitable
and stable areas of CCL operations.

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Day charters and tours were very
popular in 1988, accounting for
29% of CCL's charter, tour, and
sightseeing revenues

New destinations in the planning
stages for 1989 include Las Vegas,
Atlantic City, and Great Britain.

Day charters and tours were again
very popular in 1988. This area
includes airport charter services, Blue
Jay game packages, and coach rentals
and accounted for 29% of CCL's
charter, tour and sightseeing revenues.
This profitable area will be further ex-
panded in 1989.

CCL also began work on the develop-
ment of packaged educational tours;
implementation is planned for the fall
of 1989.

The MCI model 102AW3 is lift-
equipped, allowing wheelchair-
bound passengers to board and
alight in a safe and dignified
manner

11

THREE-YEAR PROFILE

A snapshot of HSR operations for
the years ended December 31, 1986-88

Service Area Population (000)

Revenue Passengers (000)

Miles Operated ('000)

Revenue Passengers Per Capita 69.9 13.6 Fhaye:

Revenue Passengers Per Mile oO

Revenue (000)

Transportation $24.707 $23,892 $22,856

Operating Subsidy $19,533 $18,416 $17,709
Expenses ('000) $44 240 $42 308 $40,565
Per Passenger

Revenue $ .891

Operating Subsidy $ .704

Expenses $1595
Per Mile

Revenue $2.698

Operating Subsidy $2.130

Expenses $4.830
Revenue/Cost Ratio % 5o:S

Number of Employees

Rolling Stock

(Active and inactive fleet)
Diesel Coaches
Trolleys
Articulated Coaches
Natural Gas Coaches

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Adult Basic Cash Fare

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REVENUES & EXPENSES

Hamilton Street Railway statement for the years ended December 31, 1987-1988

REVENUE _— 1988

(in thousands)

FAREBOX
Cash

Ticket

Pass

Over 70's Pass

ADVERTISING
OTHER REVENUE

OPERATING SUBSIDIES
& GRANTS

City of Hamilton 9.592

Provincial 8,497

Other 1,444

195933

TOTAL REVENUE 44,240

EXPENSES

(By Department/In Thousands)

Administration
Maintenance
Operations
Marketing
Executive Services

TOTAL EXPENSES

13

BALANCE SHEET

Hamilton Street Railway balance sheet for the year ended December 31, 1988

ASSETS

CURRENT ASSETS
Cash

Employee Working Funds
Accounts Receivable
Inventory

Prepaid Expenses

Total Current Assets 2305.97)

NON-CURRENT ASSETS
Fixed Assets

(515,194)

18,900

3,000;7 357

O39 202
5502250

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Total Non-Current Assets A 325'.0235

TOTAL ASSETS

15,677,498

LIABILITIES & CAPITAL

CURRENT LIABILITIES
Current Debt

(Hamilton-Wentworth Region) 1 O7s:082

Accounts Payable 948,046

Unredeemed Ticket & Pass Reserve 53.415

Accrued Liabilities 3,001,249

F ‘Total Current Liabilities — 5,556,392
NON-CURRENT LIABILITIES

Debt: Hamilton-Wentworth Region 10,249,841

| Total Non-Current Liabilities 10,249 841
CAPITAL

Capital Stock 399 960

Surplus on Acquisition (1.302.357)

Capital Reserves TIA O6Z

Total Capital (128,735)

_ TOTAL LIABILITIES & CAPITAL 15,677,498

14

Notes to
Financial
Statements

1. Significant Accounting
Policies

a) Inventory

Inventory is valued at the lower of
average cost and replacement cost.
b) Recognition of Revenue
Ticket and pass revenues are recog-
nized when the tickets and passes
are honoured on the vehicles. This
treatment gives rise to an estimated
liability for tickets and passes which
have been sold but which have not
been redeemed or used at the end
of the fiscal year.

c) Consolidation

The Hamilton Street Railway Com-
pany and its subsidiary companies
are not consolidated herein, but are
consolidated in the financial state-
ments of the Regional Municipality
of Hamilton-Wentworth.

2. Transit Employees
Pension Plan

Approximately 900 HSR/CCL em-
ployees are members of this plan
and will be future beneficiaries under
the terms and conditions of this
pension plan. As at December
31,1986 the plan is estimated to be
fully funded.

3. Related Party Transactions
The company shares facilities with
its subsidiary, The Canada Coach
Lines Limited, and costs are allo-
cated based on usage.

4. Economic Dependence

The company operates as a depart-
ment of the Regional Municipality
of Hamilton-Wentworth, which owns
the corporation, and is accounted
for by the Region in their audited
financial statements.

REVENUES & EXPENSES

Canada Coach Lines Limited statement for the years ended December 31, 1987-1988

REVENUE
(In Thousands)

ROUTE LINE SERVICE
CHARTERS

TOURS & SIGHTSEEING
Fun Trek Tours

Grayline Hamilton/Burlington
Grayline Niagara Falls

OTHER
Commissions Earned
Racetrack

Coach Rentals

Bus Parcel Express
Transfers-Reserves
Miscellaneous

1
2
1
1
(.
2
8

elnraNweno

CONTRACTS
Regional Levy
Other

TOTAL REVENUE

EXPENSES
(By Department/In Thousands)

Administration
Maintenance
Operations

Direct Services
Capital Acquisitions

TOTAL EXPENSES

15

BALANCE SHEET

Canada Coach Lines Limited for the year ended December 31, 1988

CURRENT ASSETS
Cash (85,088)
Employee Working Funds 12,995
Accounts Receivable 4,282 367
Less: Allowance for Uncollectables 4,000 4,278,367
Inventory 128,748
Prepaid Expenses 188,296

Total Current Assets 4,523,318

OTHER
Mortgage Receivable 21,508
Rolling Stock 1,937,604
Sundry Deposits 25

Total Other 1959437

_ TOTAL ASSETS 6,482,455

: LIABILITIES AND CAPITAL

CURRENT LIABILITIES

Current Debt (Hamilton-Wentworth Region) 401,367
Accounts Payable 3,495,471

Unredeemed Ticket Reserve 63,197

Accrued Liabilities 266,635

Employee Deductions 27,862

| Total Current Liabilities 4,254,532

LONG-TERM LIABILITIES

Debt (Hamilton-Wentworth Region) V.536-237,
i Total Long-Term Liabilities 536,257 |
CAPITAL
Common Stock 10,000
Retained Earnings 681,686
: Total Capital 691,686 |
TOTAL LIABILITIES AND CAPITAL 6,482,455

16

Produced by the Marketing & Customer Services Division of
The Hamilton Street Railway Company

Editor & Designer: Carole A. Morris

Marketing & Customer Services Division

Photography: Marketing & Customer Services Personnel

For further information please contact:
HSR Customer Services
18 Wentworth Street North
Hamilton, Ontario
Canada L8L 5V1
Telephone: (416) 528-4200
Fax: (416) 679-4502

HAMILTON PUBLIC LIBRA\

HME

022 21292565 1

THE HAMILTON STREET RAILWAY COMPANY
Owned and operated by the Regional Municipality of Hamilton-Wentworth

HEAD OFFICE:
18 Wentworth Street North
Hamilton, Ontario

Canada L8L 5V1